General Party VistaPrint® Embroidered Cap Templates

We’re very sorry to hear that your VistaPrint® Embroidered Cap didn’t meet your expectations. We completely understand your disappointment, especially after paying for a product you were hoping would be of higher quality. To help us better understand what happened and assist you properly, could you please share an image of the cap and provide a few more details about the issues you noticed with the material or construction? We truly appreciate your patience and understanding, and we’ll do our best to address this for you.

Thank you for taking the time to share your feedback. We are so incredibly sorry to hear about your deep disappointment with the hat and that you found the quality and embroidery to be horrible. This is completely unacceptable, and we sincerely apologize for this experience. We want to understand what went wrong and make this right for you. To help us investigate, could you please share some more specific details about your concerns with the quality and embroidery including a few photos of the hat showing the specific concern you've mentioned? We are truly sorry for letting you down and look forward to the opportunity to resolve this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.