Waterproof Labels

Thank you for sharing your feedback on your recent Waterproof Labels order. We value your input and understand how important it is for your products to meet expectations. Upon careful review, we noticed that the initially submitted labels contained artwork that did not fully utilize the design area compared to the reorder you placed for the same two batches of labels. This difference likely affected the final result. For future orders, we highly recommend double‑checking the product design preview to ensure that the submitted file will meet your expectations. We also acknowledge your concern about missing support information. If you have further questions or need assistance, please reply to this review response or reach out to our Customer Support team at 833‑996‑2067. You can also visit our Help Center for real‑time support: https://www.vistaprint.ca/customer-care/help-center/ Your feedback will be shared with the relevant team to guide improvements in both product clarity and customer support accessibility. We appreciate you bringing this to our attention and will make every effort to improve our products and services. Thank you again for your trust. We look forward to ensuring your next experience reflects the quality you expect.

Thank you for sharing your feedback with us. We are absolutely thrilled to hear that you found the print quality outstanding and that the stickers look gorgeous! However, we are sincerely sorry to hear that the adhesive is inadequate and that the replacement batch is experiencing the exact same issue by lifting around the edges on plastic and metal surfaces. We understand how frustrating this is, especially since we want our stickers to hold up perfectly on all your products and packaging. We want to share this feedback directly with our product development and quality teams to investigate the adhesive performance on these specific materials. Could you please respond directly to this email and share a few images of the replacement batch showing how they are lifting on the plastic and metal surfaces? Once we receive your reply and photos, we will review everything right away and work quickly to provide you with a more suitable solution. Thank you so much for your ongoing patience and cooperation.