Thank you for taking the time to share your experience with the Soft Touch Business Cards. We’re pleased to hear that you found the paper quality excellent, though we understand your concern regarding the uneven trimming and how important precise presentation is for business products. We also appreciate your willingness to provide photos, as this will help us review the issue more closely. After assessing the cards, we identified a key factor that may have contributed to the outcome: * Uneven borders – Because cards are printed on large sheets and then cut into individual pieces, borders can sometimes shift slightly during trimming. For this reason, we generally recommend avoiding border designs to ensure the most consistent results. To help guide future projects, these resources may be useful: * Can I add a border to my product design? https://www.vistaprint.ca/customer-care/help-center/360060311431/ * How do I stretch my design to the full bleed? https://www.vistaprint.ca/customer-care/help-center/360051218651/ As a valued customer, we invite you to update your file following the above guidelines and reply with the revised version. We’ll be happy to resubmit your order as a complimentary replacement. If you’d prefer to speak directly with a representative or need urgent assistance, our Customer Support team is available at 0800‑028‑6962, or you can visit our Help Center for real-time support: https://www.vistaprint.co.uk/customer-care/help-centre/ We truly value your feedback, as it helps us improve our processes and ensure your next order reflects the quality you expect.