VistaPrint Product Review Policy

At VistaPrint, we value our customer’s feedback. We are committed to maintaining the integrity and trustworthiness of product reviews on our website. This Product Review Policy outlines how we collect, verify, moderate, and publish reviews so that customers understand how feedback displayed on our website is generated, as well as the steps we take to ensure that reviews are genuine and reflect authentic customer experiences.

1. Review Collection Methods
VistaPrint offers multiple ways for customers to share their feedback:

• Post-Purchase Invitations: VistaPrint sends an automated "write a review" email directly to the customer after the product has been delivered.
• Customer Account History: Registered users can leave reviews by accessing their order history within their Vista account.
• On-Site Spontaneous Reviews: Customers may also submit reviews directly through product pages or gallery listings on the website.

2. Verification & "Verified Buyer" Badge
VistaPrint uses verification steps to confirm whether a review comes from an actual purchaser of the product. This verification is carried out through Yotpo’s automated authentication process, which includes:

• Email Verification: For reviews submitted spontaneously on the website, VistaPrint sends an email to the reviewer to verify the authenticity of their email address.
• Purchase Validation: The system matches the reviewer's email address and product ID against VistaPrint's internal order data from the preceding 12 months.
• Badge Assignment: Reviews that pass both email verification and purchase validation are assigned a "Verified Buyer" badge. Reviews that cannot be matched to a confirmed purchase may still be published but will not receive this badge.

3. Use of Your Content
Any review, rating, visual media or other content submitted ("Review Content") may be used by VistaPrint to display on our website, promotional materials, and other customer-facing channels. By submitting a review, customers confirm that the content is their own and they grant VistaPrint the right to publish and use it in connection with our products and services.

Review Content submitted is subject to the VistaPrint General Terms and Conditions.

4. Contact
If you have questions about this Policy, our review process, or how we handle your feedback, please contact our customer support team through the “Help Centre” page.