Fine Grit Business Cards Templates

We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. Please reply to the email with a photo of the business cards with the white strip, so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options. Just let us know how you'd like to proceed. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.

We are sorry to hear that the brightness of the card edges is detracting from your design. We understand that when you have a specific vision for your brand, even the small details like the "whiteness" of the sides can make a big difference in the overall feel of the product. To help us better understand the outcome, could you please provide an image of the cards? Seeing how the design meets the edge will allow us to offer the best recommendation for your next batch. We want you to be completely satisfied with every aspect of your business cards. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

We are sorry to hear about the experience with your fine grit business cards, particularly regarding both the delivery timing and the final printed result. To address the late delivery, we have already taken the necessary steps to compensate for the delay, and further details regarding this have been shared with you in a follow-up email. Regarding the color differences and the text not appearing as sharp as expected, we would like to review the matter more closely. Please reply to this email with clear photos of the received cards, highlighting the areas of concern. This will allow our team to compare the submitted design with the printed outcome and investigate the issue further so we can assist you appropriately. We appreciate you bringing this to our attention and look forward to your reply.

Thank you for sharing your feedback on the Fine Grit Business Cards. We’re glad to know you were pleased with the cardstock, finish, and overall look, and we truly appreciate your honesty about the trimming concern. We’ve reviewed the photo you provided and agree that the rough trim lines, especially on black cards where white edges are more visible, affect the professional appearance of the product. We’ve identified this as a production issue and have already processed a replacement order for you at no additional cost. You can view the expected delivery date in your Order History here: https://www.vistaprint.ca/oh/. Once the replacement ships, you’ll also receive an email with tracking details so you can monitor its progress. Your feedback has been shared with our quality team to help improve trimming precision and ensure consistency in future production runs. Please feel free to keep or recycle the original cards you received. We truly value your input, as it helps us refine our processes and deliver products that meet the high standards you expect. Thank you again for choosing VistaPrint. We look forward to providing you with business cards that reflect the quality you envisioned.