We regret to hear that the color of the printing on the business cards did not turn out as expected. Your business is valuable to us, so we are happy to assist you with a new order. Please make the necessary changes to the business cards and then reply to this email/message. Once we have received your response, we will proceed with a free replacement order. We look forward to hearing from you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.

We are happy you are pleased with the quality of the business cards. We regret any inconvenience caused by the packaging of the cards. We try our best to package items in ways that will prevent damage during shipping. Regarding the cut of some of the cards, we'd love to review them and make things right, so please reply to this email/message with pictures displaying your concern and also state the number of cards that were affected. We look forward to hearing from you.

We’re sorry to hear that the alignment issues on your business cards led to a disappointing print outcome, especially after you had carefully reviewed the online preview. We understand how frustrating this can be, and we’re here to help ensure a better experience moving forward. Upon reviewing your submitted design, we found that the proportions were slightly off, which unfortunately caused the final product to appear misaligned. To help avoid similar issues in future orders, we highly recommend downloading the PDF proof before checking out. This tool provides an accurate visual of how your design will print and helps identify layout concerns in advance. You can learn more about using this feature in the following helpful article: https://www.vistaprint.ca/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof Additionally, we suggest taking advantage of our professional design service. Our team can refine your layout, adjust the spacing, and ensure a clean, evenly aligned result. Simply submit your request through this link and complete the payment for the service: https://www.vistaprint.ca/design You’ll receive an updated design via email within 24 to 48 hours and can request revisions before placing your new order. We hope this guidance proves useful, please don’t hesitate to reach out with any further questions.

Thank you for sharing your honest feedback—we’re sorry to hear that the material and print quality of the Fine Grit Business Cards didn’t meet your expectations this time, especially in comparison to your past experiences with us. We understand how important it is for every detail to reflect the quality you expect and deserve. We’d love the opportunity to take a closer look and work toward a resolution. If possible, please reply with clear photos highlighting the concerns about the material and printing quality. Additionally, since there are two sets of cards associated with your order history, kindly include which specific set is affected so we can investigate further and offer the most appropriate support. Rest assured, your comments will be shared with our product and quality teams to help us improve our standards and better serve you in the future. We look forward to your response and the chance to assist further.