We are very sorry for the confusion and inconvenience caused by the missing gift boxes with your pen order. Upon checking, we are glad to see that our care support team has already been in touch and provided a satisfactory resolution to address this issue. Furthermore, we understand how important the packaging is, especially when ordering pens with gift boxes, and we appreciate your patience while this was reviewed. Thank you for bringing this to our attention and for giving us the opportunity to make things right.