We are very sorry to hear that your cup arrived scratched, missing its straw, and that the handle design wasn’t what you expected. We understand how disappointing this must have been, especially when the product is meant to be convenient and reusable. To help us look into this further and report the issue to our quality team, please respond and share a few photos showing the scratches and the handle area. Once received, we’ll be able to review the condition of the item and assist you with the best possible resolution. Thank you again for bringing this to our attention.