Please accept our sincerest apology for the 22 oz. Stainless Steel Travel Mug Full Color you received. Allow us to make things right for you. Likewise, we appreciate the provided photo and video of the received product as a reference. We are committed to maintaining your total satisfaction, and we want to share this with our quality team to avoid this from happening again. In an effort to help and as a courtesy, we've processed a replacement at no additional cost. An email with tracking details will be sent once shipped out, so you can monitor your delivery. Feel free to keep or recycle the initial items received. You can be assured that your feedback will be shared with the relevant team for improvement.

Thank you for taking the time to send us your review relating to the mugs. We highly appreciate it and value the information you've provided. This feedback will help us to set the way to improve our offerings. We are proud to inform you that we will stop at nothing to satisfy our customers. Thank you, and we hope you will grant us the opportunity to improve your experience with us.