Thank you for sharing your feedback regarding the Eco Wheat Tumbler with Full-Color – 16 oz.. We sincerely regret that the functionality fell short, particularly with the lid that is hard to twist on and off, which affected the overall experience. To help us better assess the quality concerns you’ve noted, we kindly recommend replying to this review with clear photos or a short video showcasing the tumbler material issues, including the affected quantities. This will allow us to work closely with you to find the best resolution possible. Rest assured, your feedback has been shared with the relevant team for review and improvement to ensure future designs address these concerns. We truly value your input and look forward to assisting you further.

We're terribly sorry for the disappointment with the print and quality of the cups. Your satisfaction is our number aim, so this is not the type of experience we want you to have. Because the cups did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. We'll definitely pass it on to the team for review. Feel free to contact us at 833-996-2067 for any additional assistance.