Thank you for sharing your feedback. We're sorry to hear that the cup didn’t perform as expected for temperature retention. While we're happy the logo turned out well, we understand your concerns about the overall quality. To remedy this, we have thoroughly reviewed your account and taken appropriate actions to rectify the situation. You can expect to receive an email outlining the details of the resolution shortly. The issue will also be shared with the team, as this is not the designed result of the travel mug.