Thank you for sharing your experience. We’re truly sorry to hear that the Ticos Double-Walled Plastic Tumblers – 473 ml didn’t meet your expectations, particularly regarding the logo sizing and overall presentation. We understand how important it is for your branded items to look polished and professional, and we regret that the final product didn’t reflect what you envisioned. While the online proof is designed to give a general representation of placement, it doesn’t always reflect the exact scale of the artwork on the physical product. We know how frustrating that can be, especially when the result feels misaligned with what was previewed. We’re glad to hear our team was courteous and has taken the necessary action on your order, but we also want to ensure your feedback is shared with the relevant team for review and improvement. Your insights help us refine both our product visuals and customer experience. If you’re considering reordering or need help adjusting your design for better results, our team would be happy to assist. Please don’t hesitate to reach out. We’re here to help make things right.