Thank you for sharing your feedback with us. We’re glad to hear that you were pleased with the printing quality and that our customer service continues to meet your expectations. We’re sorry to hear the mug itself didn’t meet your preferences. This particular style does have a narrower diameter compared to some of our other options. If you’d like help to find a mug that better fits your needs, we’d be happy to assist. Your feedback will also be shared with our team for review.

We’re very sorry to hear that the print on your mug didn’t come out as expected. We completely understand your disappointment, especially since white on a dark mug should have offered a strong contrast. To help us look into this further, please reply to this email with a photo of the mug, so we can assess the issue and make it right.