Friends & Family Christmas Cards Templates

Thank you for bringing this to our attention—we understand how disappointing it is to receive cards that don’t meet your expectations, especially after reviewing the preview. To clarify, we don’t have the ability to determine whether a submitted design contains an error or if an element is intentionally placed that way. Our printing process is fully automated, which means designs are printed exactly as they’re submitted and approved. In this case, the final print matches what was shown in the approval preview. That said, we absolutely want to help make this right. Please let us know how the card should have looked—specifically which element appears incorrect and what the intended layout or text should be. Once confirmed, we’ll be happy to review this with you and work toward a complimentary solution where possible.

Thank you for your feedback. We’re glad you liked the cards, but we’re sorry to hear that one arrived with smeared ink. We understand how disappointing that is, especially with a smaller order. To help, we have taken action on your account to address the issue, and you will receive an email with the details shortly. If possible, please reply to this email with a photo of the smeared card, so we can review it.