Thank you for bringing this to our attention, and we're sorry to hear about the issue with the embroidery quality on your cap. That’s certainly not the standard we aim to deliver. We've reviewed the design and made the necessary adjustments to improve the embroidery, and we've gone ahead and processed a replacement for the Port & Company® Brushed Twill Low Profile Cap at no cost to you, under the same order number. You’ll receive an email with tracking details as soon as the replacement ships out. In the meantime, please feel free to dispose of or recycle the item you received—no need to return it. Thank you again for your feedback, and we hope the replacement meets your expectations.

We appreciate you taking the time to share your feedback and regret to hear of your dissatisfaction with the quality and size of the embroidery logo on the Port & Company® Brushed Twill Low Profile Cap. To help us assist you more effectively, please reply to this email/message with photos displaying the quality concerns on the cap. We look forward to hearing from you.

Thank you for your review. We regret to hear that the quality of the Port & Company® Brushed Twill Low Profile Cap is not satisfactory. It's made from a 100% brushed cotton twill with an unstructured design; described on the website as having a a classic look and lightweight to make it an all-around favorite. We would like to help you with selecting a more suitable cap from our very wide variety of options. Kindly contact customer service.