We are very sorry to hear about the issues you experienced with your OGIO® ENDURANCE Stride Mesh Cap and regret the frustration caused by the hat’s proportions and the embroidery not meeting your expectations. To help us review this matter further and assist you appropriately, please reply to this email with photos of the received hat along with more details about the concerns you experienced. This will allow our team to assess the quality issues and determine the best way to resolve them. Your feedback is highly valued and will be shared with our quality teams.

We’re sorry to hear that the cap didn’t meet your expectations, particularly with the panel and bill size. We understand how important the right fit and style are, and we apologize for the inconvenience. If you could send us some images of the item, we’d be happy to look into this further and find a solution.

Thank you for your feedback, and we sincerely apologize for the issues you experienced with your hat. Upon reviewing your account, we saw that you contacted our customer care team and that the matter was resolved. If you have any further concerns or need additional assistance, please don't hesitate to let us know.