Custom Mugs Templates

Thank you for sharing your feedback with us. We apologize that the mug you received did not meet your expectations regarding its color. Upon checking, if you choose a white mug as your base, the ceramic material typically results in a true, clean white rather than an off-white color. However, ceramic materials can heavily affect the final color of a "white" mug. The natural color of the clay body and the chemical makeup of the glaze dictate whether a mug fires as a stark, brilliant white or an off-white. We would love to take a look at this for you to ensure everything is correct. Please share a photo of the mug you received so we can look into this further with our team. We appreciate your assistance and look forward to making this right for you. If this matter is time-sensitive, or if you’d prefer to speak with someone directly, please contact us at 833-996-2067 or visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance.