Roll Labels Templates

Thank you for bringing this to our attention. We are truly sorry to hear that your Roll Labels came out poor in print quality and are not sticking properly. We take product quality and adhesive performance very seriously, and we want to look into this issue right away. Could you please reply directly to this email, share a few clear photos showing the Roll Labels you received, and confirm the exact number of affected labels? Once we receive your photos and details, our team will review the issue and work quickly to provide the best resolution for you. We look forward to hearing from you.

We appreciate you bringing this size discrepancy to our attention, and we regret the size received is not as expected. You ordered our 1" x 2" rounded square labels. To ensure your design prints perfectly without any white edges, our downloadable templates include specific printing zones that alter the total canvas size. The full technical specifications for this layout consist of a bleed size of 1.12" x 2.12" (28.4 mm by 53.8 mm), which is the extra space required for background colors or images. The actual trim size where the machine cuts the label is exactly 1" x 2" (25.4 mm by 50.8 mm), which matches your ordered size. Finally, the safe zone for your important text and graphics sits inside at 0.88" x 1.88" (22.4 mm by 47.8 mm). These exact details are outlined on our website during the design process to assist you. To help us investigate your specific order, please share a photo of what you received. If you have any way to measure the physical labels using a ruler or a tape measure, that information would be incredibly helpful for our production team. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

We appreciate you taking the time to share your thoughts on the Roll Labels and regret hearing that the quality did not meet your expectations. To help us assist you more effectively, could you please reply to this email with more details of the quality issue and a photo displaying the issue. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.