Thank you for sharing your thoughts on the Port Authority® Rib Knit Cuff Beanie. We are happy to hear that the print quality was great; however, we regret that the thickness and the stretch were not to your satisfaction. We continuously strive to improve our products and services, and your feedback will be shared with our team. In addition, we have taken action on your account, and a follow-up email with more details will be sent to you. We recommend changing the paper stock to a glossy finish and placing a new order. We hope this helps.

We’re glad to hear that you were pleased with the quality of your order. However, we’re sorry that your logo did not print with all three colors as intended and appeared as a single solid color. We understand how important accurate branding is. To help us make this right, please respond to us via email with your preferred logo setup. Once we receive your details, we can review the best way to proceed and ensure your order meets your expectations. We appreciate your understanding and look forward to resolving this for you.

Thank you for taking the time to share your experience with us. We’re very sorry to hear that the Port Authority® Rib Knit Cuff Beanie (9.8 inches) did not meet your expectations in terms of size and fit. While we’re glad you found the quality and embroidery to be great, we understand how disappointing it can be when the sizing feels too small for an average adult head. We recognize that sizing preferences can vary, and your feedback is extremely valuable in helping us improve clarity and customer satisfaction. To better assess the issue and determine the best resolution, we kindly ask if you could share: - Clear photos of the beanie, highlighting the sizing concern. - If possible, a comparison photo with another beanie or hat of the same labeled size. In the meantime, if you’re looking for alternative options with more generous sizing, we invite you to explore our full collection of Custom Toques here: https://www.vistaprint.ca/clothing-bags/hats/toques. Your feedback has already been forwarded to our product team for review and consideration. Should your request be urgent or if you’d prefer direct support, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center here: https://www.vistaprint.ca/customer-care/help-center/ We truly appreciate your insight and hope to have another opportunity to deliver an experience that better meets your expectations.