Graduation Backdrops: Designs Gallery

We are so delighted to hear how happy you are with the banner. We are sorry the stand did not fully meet your expectations. We appreciate the feedback and have passed it to the team for review.

Thank you for taking the time to share your experience, and we’re truly sorry that your Step & Repeat Banner arrived with such disappointing print quality. Given your familiarity with VistaPrint’s capabilities, we understand how frustrating it must be to receive a product that doesn’t reflect the high standard you know we can deliver. After reviewing your design details, we noticed that the artwork in your file displayed a red resolution warning in our design studio. This alert typically indicates that the image may print blurry due to low resolution, especially on a product as large as an 8-foot banner. We're sorry that this wasn't clearer before finalizing your order, and we appreciate your feedback—it helps us improve not just our products, but also how we communicate these important design checkpoints. For future orders, we recommend: -Ensuring your images are at least 300 DPI for large format prints -Reviewing the PDF proof before checkout to confirm clarity and sizing -Replacing low-resolution files with higher quality versions whenever prompted That said, we’re here to assist you. If you’d be willing to share photos of the banner received, including areas where the print looks blurry or zoomed in, we’d love the opportunity to assess and explore the best resolution for your case. Your feedback will also be forwarded to our production and digital design teams for further review. We appreciate your honesty and hope to earn back your confidence with a better experience ahead.

We understand how important accurate color representation and appropriate sizing are, and we're sorry to hear that your Step & Repeat Banner did not meet your expectations in these areas. After reviewing your order, we noted that the 8' x 8' size was selected, this is one of our larger options, which may have contributed to your surprise regarding the dimensions. For future reference, we recommend carefully reviewing the available size options listed on the product page to ensure the selection best fits your intended use. As for the color issue, we’re eager to assist. Please reply to this email with clear photographs that highlight the specific areas of concern. We look forward to your response.