Custom Dog Mug Templates

We’re very sorry to hear that your mug did not meet your expectations. We appreciate you sharing your feedback regarding the photo quality and size. To help us better understand what went wrong, could you please provide a photo of your mug? This will allow our team to review the issue and improve future products. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thank you for sharing your feedback on the Custom Mugs. We’re glad to hear the print quality met your expectations, but we also understand your concern about the mugs becoming extremely hot when used in the microwave. Your input is important, and we will ensure it is shared with the relevant team for review and improvement. To clarify, these mugs are made of ceramic material and are both dishwasher and microwave‑safe. However, “microwave‑safe” does not necessarily mean the mug will remain cool to the touch after heating. Ceramic can absorb microwave energy or transfer heat from the liquid inside, which may cause the mug itself to feel hot. Here are a few helpful points to keep in mind: - Heat transfer: Hot liquid inside can make the sides and handle warm. - Material and glaze: Certain ceramic finishes may absorb more microwave energy. - Duration: Heating for longer than 30–60 seconds can increase the mug’s temperature. - Safety tips: Use the handle when possible, heat in shorter intervals, and consider using oven mitts or a towel when removing mugs after longer heating times. In summary, “microwave‑safe” means the mug will not crack, shatter, or release harmful substances during normal use, but it may still become hot to the touch. For a more reliable option, you may want to explore our Promotional Mugs, which include ceramic and porcelain styles designed to hold heat well while remaining safe and durable: https://www.vistaprint.ca/promotional-products/drinkware/mugs If your request is urgent, or you’d prefer to speak directly with a representative, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real-time assistance: https://www.vistaprint.ca/customer-care/help-center/ We appreciate your honest feedback and look forward to the opportunity to better meet your expectations in the future.