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Soup Mugs: Let’s create your unique look.
Ready to create unforgettable custom Soup Mugs? Let VistaPrint show you how. We have an assortment of customizable Soup Mugs templates, including space for personalized logos, QR codes and more. Working with your own one-of-a-kind design? No problem – our “upload design” experience will move you along, allowing you to focus on the product choices that matter to you. You can even speak with one of our design specialists to create a look for your Soup Mugs that’s completely all their own. Whatever your need, we won’t stop until you’re pleased with your finished product. Now, let’s start creating.
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Reviewed by 18 customers
Meets Expectations on Size, Not on Print Precision
Jan 10, 2026 | Louis B. |
Verified Buyer
The size of the soup mug is excellent, and I would recommend it to anyone who enjoys large cups. The print quality is adequate for the vast majority of people. However, as someone working in photography, graphic design, and printing, I find that the level of definition is lower than expected.
The main issue is the accuracy of the print placement. I relied on the proof provided on the website to ensure that the design would reach the edges. Unfortunately, the final product shows a significant shift from the top of the mug, and the images were noticeably distorted. Since the design included faces, the deformation is particularly noticeable. My wife is happy with the gift, but from a production‑quality standpoint, I am not satisfied with the result.
Regarding shipping, the delivery took longer than I would have preferred, but considering it was before and during the Christmas holidays, the delay is understandable.
At this point, I am unlikely to order another soup mug unless I have a very specific reason to do so, or if the design involves a full solid color where alignment and distortion are less critical.
Response from Vistaprint Customer Care Team:
We’re glad to hear that the size of the soup mug met your expectations and that it was enjoyed as a gift. However, we sincerely apologize that the print quality and placement did not meet your standards, especially given your professional background in photography, graphic design, and printing. We understand how disappointing it can be when a design with important details, such as faces, is distorted or misaligned. If you could send us some images of the mug, we would be happy to review them and work with you to find a solution. We appreciate your understanding and are committed to resolving this issue for you. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/. We’re here to help!
Amazing Mug
Jan 3, 2026 | Maurice F. |
Verified Buyer
Great quality, fast delivery and great price.
Terrible
Jan 1, 2026 | Feras z. |
Verified Buyer
Absolutely terrible, the picture that was printed was not as shown in the design they showed me before paying, the actual picture came smaller and elongated, what a waste of money
Response from Vistaprint Customer Care Team:
Thank you for sharing your feedback—we’re very sorry to hear that the print on your soup mug did not match the design preview and that the image appeared smaller and elongated. We understand how disappointing this must have been, especially after carefully creating your design. To help us review this more closely, could you kindly share images of the soup mug showing the concerns? This will allow our team to assess the issue and determine the best way to make things right. We appreciate your input and will use it as an opportunity to improve both our product quality and processes.
Soup mug design experience and product was not good.
Dec 24, 2025 | Alejandro M. |
Verified Buyer
Unfortunately, this order didn't meet my expections. Despite of I used a custom image with a decent DPI and resolution settings, the image got printed with a distorted aspect ratio so it looks squashed.
Also, the product page for the soup mug doesn't show anywhere the dimensions of the mug unlike the regular mug page. So it's impossible to have an idea of the size of the mug if you haven't seen it before.
One more thing, the preview feature of the soup mug only has three views: Left, Center and Right. You cannot tell this way how well or bad your images will be printed. It isn't like the preview for the regular mugs where you can smoothly move the product around interactively so you can really notice your change, and how your mug will really look like.
For the price of this product, I was expecting a better experience and product.
I've order lots of printed items at Vistaprint in the past with no issues, this time around though, I'm unhappy with my order.
Response from Vistaprint Customer Care Team:
We are sorry to hear that your soup mug order did not meet your expectations and regret the frustration this has caused. We understand your concerns regarding the distorted print, the limited preview views, and the lack of clear sizing information on the product page. Upon checking, please note that the soup mug has a 25 oz. capacity, as indicated on the product landing page. We also appreciate your feedback regarding the preview functionality; we will report this to our design and product teams to review potential improvements and help ensure a better experience in the future. To assist further, please reply to this email with clear photos of the mug you received. This will allow our team to review the issue in detail and determine the best way to resolve it for you. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team directly at 833-996-2067.
Safe Harbour. Rick of Ages
Dec 23, 2025 | Kathleen A. |
Verified Buyer
Very lovely Thank you
Displaying Reviews 1-5