Guidance and Counselling Tri-Fold Brochures Templates

Thank you for your review and for sharing such detailed and valuable feedback. We're glad to hear you feel the brochures are good overall. We are, however, sorry to hear about the issue with the blurry writing from the picture you uploaded. We wanted to look into this for you. We can confirm that the uploaded image with the text has a very low resolution, resulting in fuzzy, almost distorted details on the final print. You've made an excellent point – for the clearest result, it's always best to add text using the text fields in our studio rather than as part of an image. For future orders, we highly recommend using higher quality images to ensure a crisp outcome. And as you mentioned, if you're ever looking for help to get the layout perfect, you might also want to consider our Design Services. We truly appreciate you sharing your experience, as it helps other customers too. Thank you for your business.

Thank you for your review and for being a returning customer. We are sorry to hear about your disappointment with your recent order and that you feel the paper is too thin and not the same quality as your last order. We wanted to look into this for you to understand what might have changed. Upon checking your previous orders, we found that this is the first time you have ordered Brochures with us. It's possible your previous order was for a different product with a thicker paper stock. To help us understand the difference you're seeing, could you please share the previous order number you are referring to? That way, we can check and verify the paper stock you selected for that order and compare it to this one. We appreciate you bringing this to our attention and look forward to getting to the bottom of this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.

We’re truly sorry to hear that the print quality of your Tri-Fold Brochures didn’t meet your expectations, even after the reprint. We completely understand how frustrating this must have been, especially after having a great experience with your previous project. After checking the file, it appears that the text and images in your design are slightly small, which might have affected how they appeared once printed. However, we’d like to take a closer look to be certain. Could you please share a photo of the brochures showing the issue? Once we receive it, we’ll review everything carefully and work on the best solution for you. We truly appreciate your patience and understanding, and we’ll make sure to address this as quickly as possible, so you’re fully satisfied with your order.