Bi-Fold Menus Templates

We appreciate you taking the time to share your thoughts on the Bi-Fold Menus. We regret hearing that the quality of the paper was not as expected. There are three paper stocks to choose from and two thicknesses available. The option ordered was the standard thickness. In the future, we recommend that you upgrade to the premium thickness. The premium thickness is 9.5pt while the standard is 5pt: www.vistaprint.ca/marketing-materials/bi-fold-menus#FAQs. We have taken action on your account, and a follow-up email with more details will be sent to you. We hope this helps.

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that the Bi-Fold Menus you received didn’t meet your expectations. We understand how important presentation and durability are—especially for materials used in a professional setting—and we regret that the product’s quality and feel fell short. To help us better assess the issue and explore the best possible resolution, we kindly invite you to respond with clear photos showing the material concerns you noted. This will allow our team to review the matter thoroughly and support you accordingly. In the meantime, you may wish to consider our premium paper thickness option for Bi-Fold Menus, which offers a sturdier and more refined finish. Alternatively, we invite you to explore other custom marketing materials—such as Rack Cards or Brochures—which may better suit your presentation needs. You can browse these options on our Marketing Materials page (https://www.vistaprint.ca/marketing-materials). Your feedback has been shared with our product team for review, and we’re committed to learning from it as we continue improving our offerings. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We appreciate the opportunity to make things right and hope to restore your confidence in VistaPrint.