Thank you for your review and for bringing this to our attention. We are so very sorry to hear that the logo stitching on your hat showed up pulled out. We want to make this right for you immediately. To help us investigate what went wrong with the embroidery, could you please share a few photos of the hat that clearly show the pulled stitching? We appreciate you bringing this to our attention and look forward to resolving this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.

Thank you for your feedback. We’re sorry to hear that the logo and wording on your caps did not match your original request. We understand how important it is for your design to be accurately reproduced. We aim to ensure your satisfaction and to assist you further, please send us a photo of the printing on your caps to [email protected]. We are committed to resolving this matter and look forward to hearing from you soon.

We're happy you're pleased with the quality of the hat. However, we're sorry to hear that you're disappointed with the embroidery. We love when our customers are happy with their order, so it really saddened us that this was not your experience. Because the hat did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. For additional assistance, feel free to contact us at 833-996-2067.