Yupoong Five-Panel Classic Trucker Cap

We appreciate your review of the Yupoong Five-Panel Classic Trucker Cap, and regret hearing that the logo was not as expected. We want to investigate this further, so that we can assist you better, and ask that you kindly respond to this email with a description of how the logo was changed and your order number. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

We appreciate you sharing your thoughts on the Yupoong Five-Panel Classic Trucker Cap and are happy to hear you love its quality. Sadly, due to the shape of your logo, it was unable to be made larger in the print area. The print area is 2.17" x 4.72". In the future, please consider the print size when designing your product. We hope this helps.

Thank you for reaching out to VistaPrint. We acknowledge your review and are thrilled to hear that you loved the print quality, though we sincerely apologize that the fit of the hat and the printing limitations on the side panels did not meet your expectations. We understand your concerns regarding the seam on other hat styles and how it might impact your design, and we regret that the specific version you chose did not provide the coverage or fit you were looking for. To help us better understand your concerns regarding the fit and the design placement, could you please provide us with your order number and a few photos of the hat you received from different angles? Once we have these details, we will review our product options and printing capabilities to see how we can find a solution that better suits your needs. Thank you.

Thank you for your review and for bringing this to our attention. We are so very sorry to hear that the logo stitching on your hat showed up pulled out. We want to make this right for you immediately. To help us investigate what went wrong with the embroidery, could you please share a few photos of the hat that clearly show the pulled stitching? We appreciate you bringing this to our attention and look forward to resolving this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.