Inaccurate stitching
Aug 11, 2025 | Customer |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for sharing your feedback—we’re glad to hear you liked the Yupoong Classics™ Premium Curved Visor Snapback Cap overall, but we’re truly sorry that the stitching of your logo didn’t match the rendering as expected. We understand how important clarity and consistency are, especially when it comes to representing your brand.
To help us investigate further and find the best possible resolution, we kindly ask that you reply to this review with clear photos of the stitching issue, including the affected quantity. This will allow us to assess the discrepancy and work with you to make things right.
Your comments have already been shared with our product team for review, as we continuously strive to improve the accuracy and quality of our embroidered products.
If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for assistance.
Thank you again for bringing this to our attention and for allowing us to assist you.