Yupoong Classics™ Five-Panel Retro Trucker Cap

We appreciate your feedback on the Yupoong Classics™ Five-Panel Retro Trucker Cap and regret hearing that the placement of the logo was higher than expected and that the embroidery details had materials hanging off on the inside. To help us assist you more effectively, please reply to this email with photos displaying the issues. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

Thank you for your feedback regarding the Yupoong Classics™ Five-Panel Retro Trucker Cap. We’re sorry to hear that the embroidery did not meet your expectations, particularly with the loose threads and the design detail not appearing as intended. We understand how important it is for the final product to reflect your vision. While some fine details—such as water effects—may not always translate clearly in embroidery due to stitching limitations, loose threads are not expected and we’d like to look into this further. To help us better assess the issue and assist you accordingly, could you please provide clear photos of the affected areas of the cap? We appreciate your cooperation and look forward to resolving this for you.

We’re very sorry to hear that the embroidery didn’t meet your expectations, especially regarding the alignment and overall stitching quality. We understand how important it is for branded merchandise to look clean, professional, and consistent. If you could send us some images of the cap, we’d be happy to review them and work with you toward a suitable solution. We truly appreciate your understanding and want to help make this right. If you need immediate assistance, please feel free to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/. We’re here to help.