We’re sorry to hear that the embroidery on your hats arrived misaligned and not as shown in the sample image. We completely understand your disappointment and sincerely apologize for this oversight. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/ To make things right, we’d be happy

We're very sorry to hear that the stitching on your hats was poor and sincerely apologize for any inconvenience caused. We'll be happy to help with looking into this matter further in order to have it resolved. In doing so, please reply with photo showing how the embroidery came on the product.