Valucap Soft-Structured Baseball Cap

We are very sorry to hear that one of your custom caps did not match the others in your order. Upon reviewing the file, we see that the design for this specific cap was actually submitted differently from the rest during the checkout process. Because our systems process and print your designs as they are done, this variation in the submission resulted in the discrepancy on the final product. However, to ensure you are taken care of, we have edited the design to match the others and replaced it for you as a courtesy. The order number is the same as the initial order, and you may track it from the order history or shipment notification email. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the colour of the hat is not entirely white. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/