Thank you for reaching out. It would've been great if the embroidery results for your logo were satisfactory and we regret that this is not the case. We would like to recommend taking note of the placeholder sizes when designing in the future. Your logo is limited to a 1.5" x 2" placeholder which cannot be made larger. We recommend recreating your design so that you can maximize within the small placeholder, or you may choose a cap with a larger placeholder. Please let us know if assistance is needed with choosing the best resolution based on our recommendation.

We're terribly sorry for the disappointment with the quality of the hats. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the hats did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. We'll definitely pass it on to the team for review. Feel free to contact us at 833-996-2067 for any additional assistance.