We're sorry to hear that the engraving on your recent hat orders did not meet your expectations and that the quality has been inconsistent. To ensure your satisfaction, we've adjusted and then processed a replacement at no cost to you that will be under the same order number. An email with tracking details will be sent once it has shipped out. Please feel free to dispose of or recycle the item received. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience.