Imperial® The Wrightson Cap

We are sorry to hear that the fit of the hat was not what you expected. The style you selected features a retro fit and is one sized, which can offer a more relaxed look compared to standard caps. For a more tailored fit, we recommend choosing a cap that offers specific sizing options rather than an adjustable snap closure. Our team is always happy to help you find a style that better suits your preference. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

Thank you for sharing your feedback, and we’re sorry to hear about the embroidery quality you experienced. We understand how disappointing this must be. To ensure your satisfaction, we’ve processed a replacement at no cost to you under the same order number. You’ll receive an email with tracking details once the replacement ships. In the meantime, please feel free to dispose of or recycle the item you received. We appreciate your patience and the opportunity to make this right.

We are sorry to hear that the hat did not fit as expected, and we apologize for any inconvenience this may have caused. We hope another option on the website (www.vistaprint.ca/clothing-bags/hats/caps) will work better for you. Feel free to contact us directly for assistance with placing a new order or any other business.

We’re truly sorry to learn that the embroidery on your hat did not reflect the correction you requested. We understand how disappointing it must be to receive a product that doesn’t meet your expectations—especially after confirming the text adjustment. We have taken steps to resolve the issue and have processed a free replacement order for you. You are welcome to keep or dispose of the original item. We hope our efforts to assist you are appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thank you so much for your kind words about the ordering experience, delivery time, and hat quality; we truly appreciate your positive feedback and are glad those aspects met your expectations. We are very sorry, however, to hear about the stitching quality on the hat and we apologize for the disappointment this caused. Thank you for providing an image to help us better understand the issue. We have processed a replacement for you at no cost. The order number remains the same as your original, and you can track it through your order history or shipment notification email.