We’re truly sorry to learn that the embroidery on your hat did not reflect the correction you requested. We understand how disappointing it must be to receive a product that doesn’t meet your expectations—especially after confirming the text adjustment. We have taken steps to resolve the issue and have processed a free replacement order for you. You are welcome to keep or dispose of the original item. We hope our efforts to assist you are appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thank you so much for your kind words about the ordering experience, delivery time, and hat quality; we truly appreciate your positive feedback and are glad those aspects met your expectations. We are very sorry, however, to hear about the stitching quality on the hat and we apologize for the disappointment this caused. Thank you for providing an image to help us better understand the issue. We have processed a replacement for you at no cost. The order number remains the same as your original, and you can track it through your order history or shipment notification email.

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the embroidery on the hat is crooked. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.