Flexfit Ultrafiber Cap with Air Mesh Sides

We're truly sorry to hear that there was an issue with the cap received and apologize for any inconvenience caused by this. We're happy you were able to get the matter resolved when our customer care team was contacted.

We are extremely sorry about the Flexfit Ultrafiber Cap with Air Mesh Sides – L/XL you received. This is not the VistaPrint experience we want you to have, and we understand how important it is for the fit to be comfortable, especially since you mentioned being a big fella. Upon further checking, the L/XL size for this cap fits a head circumference range of 22 3/8 to 23 7/8 inches (57–61 cm). In traditional fitted hat sizing, this corresponds to sizes 7 1/8 through 7 5/8. To assist you further, we recommend responding with clear photos of the product fit or any quality concerns noted, and if possible, providing a comparison hat. This will help our team carefully review the order and work with you to find the best possible resolution. Your feedback will also be shared with our product team to strengthen sizing guidance and improve accuracy, ensuring future cap orders meet the comfort and fit our customers expect. If your request is urgent or you would prefer direct support, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We value your input and remain committed to improving our products and services while ensuring your future orders reflect the quality and fit you deserve.

Thank you for your feedback. We're glad to hear that the hat was more faithful to your design than previous experiences you've had elsewhere. However, we're sorry to hear that the embroidery layers did not align properly, resulting in the crescent appearing asymmetrical. To help, we have submitted a replacement order for you. You can view the update from your order history, and the order number remains the same. We appreciate you bringing this to our attention, and thank you for your patience.

Thank you for your feedback regarding the Flexfit Ultrafiber Cap with Air Mesh Sides. We’re sorry to hear that the fit and design didn’t meet your expectations. For customers with larger head sizes, we generally recommend adjustable or structured caps, as they tend to provide a more comfortable and flexible fit while still showcasing designs well. You may view our adjustable cap options here: https://www.vistaprint.ca/clothing-bags/hats/caps?refinementList%5Bf_FitType_ss%5D%5B0%5D=Adjustable Could you please send us a photo of the hat you received? This will help us better understand the concerns with both the fit and the design. We’d also be happy to assist you in selecting an alternative hat that better suits your sizing and design needs. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/