Thank you for reaching out and bringing the issue with the hat to our attention. We are very sorry to hear that there is an issue with the stitching. We'd love to help make things right for you. To help us assist you more effectively, please reply to the email with photos displaying your concern with the hat. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.

We're truly sorry to hear that you were not happy with the embroidery on the hat ordered and apologize for any inconvenience caused. We'll be happy to see how best we can help if you would send us a photo showing how the embroidery turned out on the product.

Thank you for sharing your feedback, and we’re very sorry for the issues with your hat order. We’d like to clarify that the Flexfit Trucker Cap you ordered does feature a mesh back as part of its design. Additionally, we reviewed the design file submitted and saw that the artwork was saved towards the right side of the design area rather than centered, which may have contributed to the logo placement on the final product. To assist further, we have taken action on your account to address this matter, and you will receive a separate email with the details shortly.