Carhartt® Rugged Professional™ Series Cap

We are sorry to hear that you are still experiencing concerns with the logo on your Carhartt® Rugged Professional™ Series Cap. To allow our team to conduct a thorough review, please reply to this email with photos of the received cap, clearly showing the logo and the areas of concern. This will help us compare the finished product against the submitted design and assess the outcome in greater detail. We look forward to reviewing the photos and working with you toward a suitable resolution. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

We appreciate you sharing your thoughts with us. We’re sorry to hear that the embroidery on your hats did not meet your expectations. This is not the standard we aim to deliver to you, and we would appreciate the opportunity to make this right. We have completed our checks and have emailed you information that speaks to a resolution that has been provided to you. We look forward to assisting with future products of interest.

Thank you for sharing your feedback on the Carhartt® Rugged Professional™ Series Cap. We’re glad to hear the hat met your expectations overall, and we also want to acknowledge your note about it feeling a bit uncomfortable when worn backwards. For better fit quality, rest assured your feedback will be forwarded to the relevant team for review and improvement. In the meantime, if you’d like to explore other hat options that may offer a different fit or style, you can find more details here: https://www.vistaprint.ca/clothing-bags/hats/caps. If you have further questions or would like assistance before placing a future order, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time support: https://www.vistaprint.ca/customer-care/help-center/. We truly value your input and look forward to helping you find products that feel comfortable and suit your style.

We're sorry to hear that you were not happy with the quality of the embroidery on the hat ordered and will be happy to see how best we can help to get this matter resolved. To better assist, please reply with a photo showing the issue on the product.