Carhartt® Ashland Cap

We are sorry to hear about this and understand how disappointing it is to receive a product that cannot be used to promote your business. We regret that this issue was not caught during our quality checks, and we sincerely apologize for the inconvenience caused. A replacement order has been processed to address this. The order number is the same as the initial order, and you may track it from the order history or shipment notification email. We are here if any further assistance is needed, and if your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

We're sorry to hear the embroidery didn’t meet your expectations. We understand how disappointing it can be—especially when you're used to a certain quality. While we're glad you liked the hat itself, the recessed embroidery isn't what we aim for. To better understand what happened and find a solution for you, could you please send us a photo of the hat you received? Your feedback is really helpful, and we’d like the chance to make this right. Thank you again for giving us a try.

We totally understand your dissatisfaction with the issue encountered with the hats. Meeting your expectations is important to us, so we sincerely apologize for any inconvenience this may have caused. We've taken the necessary actions to make this right, and you should be receiving an email shortly with the details. Thank you for bringing the issue to our attention. We'll ensure to pass your feedback to the team for review.