We're sorry to hear the embroidery didn’t meet your expectations. We understand how disappointing it can be—especially when you're used to a certain quality. While we're glad you liked the hat itself, the recessed embroidery isn't what we aim for. To better understand what happened and find a solution for you, could you please send us a photo of the hat you received? Your feedback is really helpful, and we’d like the chance to make this right. Thank you again for giving us a try.

We totally understand your dissatisfaction with the issue encountered with the hats. Meeting your expectations is important to us, so we sincerely apologize for any inconvenience this may have caused. We've taken the necessary actions to make this right, and you should be receiving an email shortly with the details. Thank you for bringing the issue to our attention. We'll ensure to pass your feedback to the team for review.

We're terribly sorry for the disappointment with the hat. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the hat did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. We'll definitely pass it on to the team for review. Feel free to contact us at 833-996-2067 for any additional assistance.