Tabletop Retractable Banners Templates

We're sorry to hear that your banners stopped functioning properly after several uses. We understand how frustrating this must have been, especially after they had performed well for your previous events. That certainly isn't the experience we want for our customers. It would be helpful to see a few photos or a short video showing the issue with the banners, including how they no longer extend or retract properly. This will allow our team to review the problem and determine the best way to assist you.

Thank you for completing a review. We regret to hear that the retractable banner you received is defective. We apologize for any inconvenience this may have caused. Thank you for reaching out directly to customer care, so they could provide you with some assistance with the order. Your business is extremely valuable and important to us, so we hope the new order works out better for you.

We're glad to hear that you found the Tabletop Retractable Banner easy to set up. We're sorry that the text placement did not turn out as you had hoped. We understand your disappointment, especially since the banner otherwise met your expectations. Our production process prints designs exactly as they are submitted and approved during the ordering process, including the placement and positioning of text and graphics. Because of this, we do not typically make adjustments to customer artwork unless a separate design service has been requested. That said, we appreciate your suggestion regarding additional design review and understand why you would have liked to be notified before printing. We will be sure to share your feedback with the appropriate team.