Customer Service Mesh Banners Templates

Thank you for sharing your feedback with us. We’re very sorry to hear about the issue you experienced with your mesh banner and the frustration it caused, especially with the tearing on the left side. To clarify, reinforced edges are included on all mesh banners as part of the product design. If they were missing on your order, that is not the standard we uphold, and we understand how this would have impacted the durability of your banner. We have reviewed your account and can confirm that one of our Care Specialists has already assisted you with this concern and taken the necessary actions on your order. At the same time, your comments highlight an important area for improvement: ensuring that product descriptions are as clear as possible and that quality checks prevent issues like missing reinforcements. Your feedback is invaluable, and we’ll use it to strengthen both our communication and production processes. Thank you again for bringing this to our attention.

We are sorry that, despite the fact that the size has been great, and that the quality of the fabric has seemed excellent to you, the black of the design has had a rather grayish tone. Of course, our goal was to see you 100% satisfied with your new tarp. When taking a look at the creation from your gutter, the truth is that we notice that this grayish look is part of the design used (it appears on the top of the canvas). We would like to clarify that we always print the designs as they are placed by the client. That's why, when you take the item to the cart, it comes out as a small form to remind you that you have to check everything before confirming the purchase. We also give you the possibility to download a proof in PDF format through which you can see how your design looks once printed. (appears from the editor when you click "Preview" at the top right). If that wasn't what you were referring to, you can offer us photos by replying to this email. If you are in urgent need of a solution, it would be best to contact our customer service department directly. Here is the link https://www.vistaprint.com/customer-care/help-center/ Thank you for your understanding.