Guidance and Counselling Aluminum A-Frame Signs Templates

Thank you for bringing this to our attention. We’re truly sorry for the frustration and confusion surrounding your Aluminum A-Frame Signs purchase—we completely understand how disappointing it must have been to receive only the insert when you were expecting the full frame as well. Upon reviewing your order and the product page, we found that the first step during customization prompts customers to select between “Frame + 2 Inserts,” which was the recommended option, or “1 Insert Only.” According to your order history, the “1 Insert Only” option was selected. That said, we recognize that the distinction may not have been as clear as it should be, and we genuinely regret the misunderstanding. Your experience has been shared with our product and website teams as part of our ongoing efforts to improve clarity around product options. In the meantime, we kindly recommend double-checking the product descriptions and selections during future orders to help ensure you receive exactly what you need. Although this may not be the outcome you were hoping for, we truly hope you can feel our commitment to supporting you. If there’s anything we can do to further help—whether it’s guidance on purchasing the compatible frame or exploring additional options—please don’t hesitate to reach out. We’d love the opportunity to assist you.