Thank you for sparing the time to share your experience with us through your review. We regret to hear that the print quality of the picture on the pens did not turn out well. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.

We're delighted to hear that you're pleased with the quality of the Pens. However, we're truly sorry to learn that several of them were missing their caps. Your satisfaction is important to us and we'd like to make things right. Kindly respond to this email with your order number including the number of affected Pens, and we'll work with you to find a solution that you'll be pleased with. Thank you for bringing this to our attention, and we look forward to hearing from you.