VistaPrint® Design Wrap Ballpoint Pen

We are truly sorry to hear that your VistaPrint® Design Wrap Ballpoint Pens are not performing the way they should. We completely understand how much of an inconvenience it is to have the ink constantly cutting out when you are trying to write, especially when the design itself looks fine. This is certainly not the quality we want to provide. To help us investigate this issue and find the best way to make this right for you, could you please reply to this review with a quick photo of the pens or a sample of how the ink is cutting out? We appreciate you bringing this to our attention, and we look forward to getting this sorted out for you as quickly as possible. Should you need immediate support or have any urgent questions, please don't hesitate to contact us at 833-996-2067 or visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/). We value your feedback and look forward to resolving this to your satisfaction.

Thank you for your review. We are incredibly sorry to hear that your pen broke the very first time you used it, as we always want our writing instruments to be durable and reliable. To help us share this feedback with our quality control team, we kindly request an image of the broken pen at your convenience so we can look into what happened. Please be assured that we have processed a replacement for you to make this right, and the order number is the same as the initial order, and you may track it from the order history or shipment notification email. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.