Thank you for sharing your feedback on the Taylor Grip Pen with Full‑Color Inkjet. We’re glad to know you were excited to share these pens with the volunteers in your Cuban Spay/Neuter Campaña, and we’re very sorry that the product did not match the impression given by the photo. We understand how important it is for the pens to look exactly as expected, and we regret that the barrel appeared white rather than the silver/metallic finish you anticipated. For clarification, the Smoothy Classic Ballpoint Pen features a white barrel as the design area background, with matching trims, grips, and accents in black based on your order specifications. The product page (https://www.vistaprint.ca/promotional-products/writing-office/pens/taylor-grip-pen-with-full-color-inkjet) notes that the pen is made of plastic, with a medium ballpoint and black ink. It seems the white barrel may have been mistakenly interpreted as a metallic finish in the preview image. To help avoid this in future orders, we recommend double‑checking the product specifications listed on the product page and reviewing the details in your shopping cart before checkout to ensure the product aligns with your expectations. If you have any further questions or would like assistance, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ for real‑time support. We truly value your input and regret the confusion this caused. Your feedback helps us improve clarity in our product presentation so customers can feel confident in their selections.

While we’re pleased to hear that the logo scale on your Taylor Grip Pens met your expectations, we’re sorry to learn that the print clarity did not match what you had hoped for. Your satisfaction is very important to us, and we’re committed to thoroughly addressing your concerns. To help us investigate further, please reply to this email with clear photos of the pens, focusing on the area where the issue is most noticeable. This will allow us to accurately assess the situation and determine the most appropriate resolution. Thank you for your cooperation, we look forward to making this right.