Thank you for your feedback. It’s great to hear that the pens themselves were of good quality, but we understand how disappointing it must be that the print didn’t turn out well. To help, we have reviewed your account and taken the necessary steps to address the matter. An email with the details of the resolution will be sent to you shortly.

Thank you for your review. Your feedback is appreciated, and we are so sorry to hear of your dissatisfaction with the print quality of the Stratus Classic Pen. We want to better assist you and ask that you respond to this email/message with a photo showing the issue or a detailed description of the issue with the pens. Your response is anticipated.

Thank you for your feedback. We apologize for the inconvenience caused by the small logo on your pens. We genuinely want to rectify this for you. Please send us a photo of the logo on your pen to [email protected]. We eagerly await your response and aim to provide a satisfactory resolution.

Thank you for taking the time to write your review on your pen. We regret that your design is disappointing. For future orders, we recommend using the preview button for a PDF proof to see the final results for your design. We also share a reminder that we don’t review your documents so double-check your spelling, text size and alignment before placing your order so that necessary edits can be made to your satisfaction. Online is zoomed in for ease of design, however the placeholder size is displayed as 0.24" x 1.5". You may contact customer care for design help, if needed in the future. Please reply with a revised design with enlarged text that utilizes the placeholder, and we can assist with a free replacement.