Stratus Classic Pen with Black Ink

We’re very sorry to hear that the print on your pens was much smaller than you expected. We understand how disappointing this must have been, especially as you’ve been a long-time customer and have generally been very happy with your previous orders. Please note that we print exactly what is submitted without making changes to the design. For this particular product, the printable design area is limited to 0.24 x 1.5 inches, as outlined in the online design tool, and designs cannot be printed beyond this area. To achieve a different look or make better use of the available space, the design would need to be adjusted before placing a future reprint. We appreciate your feedback and understand your concerns regarding the proof. For assistance with updating your design, please contact our Customer Support team at https://www.vistaprint.com/customer-care/help-center/. We’re happy to help!

Thank you for your feedback. It’s great to hear that the pens themselves were of good quality, but we understand how disappointing it must be that the print didn’t turn out well. To help, we have reviewed your account and taken the necessary steps to address the matter. An email with the details of the resolution will be sent to you shortly.

Thank you for your review. Your feedback is appreciated, and we are so sorry to hear of your dissatisfaction with the print quality of the Stratus Classic Pen. We want to better assist you and ask that you respond to this email/message with a photo showing the issue or a detailed description of the issue with the pens. Your response is anticipated.