While we’re delighted to hear you were pleased with the overall quality of our Solana Softy Stylus Pens, we’re sorry to learn that the ink color did not meet your expectations, as it wasn’t blue as anticipated. We understand how important this detail can be, and we truly appreciate you bringing it to our attention. To assist you further and determine the most suitable resolution, please reply to this email with clear photos showing the ink color when used. These visuals will help us better understand the issue and take the appropriate next steps. Thank you for your cooperation — we look forward to your response.

We appreciate you taking the time to provide feedback, and we sincerely apologize for the hassle you've gone through with your Solana Softy Stylus Pen with Blue Ink order. This is not what we want our valued customers like yourself to go through. One of our support representatives has already taken the necessary step on your order, and you should receive a confirmation email with more details. Above all, we value your feedback and will do every effort to improve the quality of our service.

Thank you for your feedback on the pens received. We're sorry to hear that the quality did not meet your expectations and apologize for any inconvenience caused. In an effort to ensure your satisfaction, we've taken the necessary steps on your account and have sent you an email with the details.