Not at all what I thought I was getting
Jun 4, 2025 | Melanie B.
Response from Vistaprint Customer Care Team:
While we’re glad to hear that the quality of our Soft-Touch Rose Gold Stylus Gel Pens met your expectations, we’re sorry to learn that the logo printout appeared smaller than anticipated. We completely understand your disappointment and appreciate you bringing this to our attention. To help prevent similar issues in the future, we strongly recommend using the on-screen preview and generating a PDF proof before placing your order. These tools are invaluable for spotting any design elements, such as logo size or placement that may not appear as intended. Here’s a helpful article that guides you through how to use these features effectively: https://www.vistaprint.ca/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof
On a positive note, we’re pleased you reached out to our customer care team and that they responded promptly and took the appropriate steps to assist you. We’re committed to providing a smoother and more satisfying experience going forward and truly value your feedback.