Thank you for your feedback, and we're sorry to hear about the leaking issue with your Serena Retractable Stylus Gel Pens. That’s definitely not the experience we aim to provide, especially for items meant to represent your business and serve your customers daily. To help us better understand the issue and offer the best possible solution, could you please send us a photo showing the ink leakage? This will allow our team to assess the problem and assist you accordingly. We appreciate your time and the opportunity to make this right.

We’re glad to hear that you were pleased with the overall quality of our Serena Retractable Stylus Gel Pens. However, we understand your concern regarding the logo print being smaller than expected, which understandably caused some disappointment. Your satisfaction is very important to us, and we’re here to assist you. Please note that these pens have a limited printable area, which can affect the size of your logo. To avoid similar issues in the future, we highly recommend carefully reviewing the on-screen preview and downloading a PDF proof before completing your order. These tools provide a realistic representation of the final print and can help ensure your expectations are met. You can find more information on how to use these features in this helpful article: https://www.vistaprint.ca/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof Additionally, we’re pleased to note that our customer support team has already reached out to you via email yesterday and is currently awaiting your response to proceed further. We look forward to assisting you in resolving this matter.