Thank you so much for sharing your feedback. We’re genuinely sorry to hear that the engraving on your Satin Soft-Touch Ballpoint Pen didn’t meet expectations. We understand how frustrating it can be when the final product appears lighter or less vibrant than what was previewed online, and we truly appreciate the opportunity to make things right. To help set expectations, it’s worth noting that designs created in RGB color format during the design stage often appear brighter on screen than the final printed result, which uses CMYK formatting. This color shift can affect how contrast and detail appear—especially on textured surfaces like soft-touch pens. In this case, we’ve observed that both the pen color and font color selected were muted tones, which may have contributed to the engraving appearing faint. Additionally, the decoration method used was laser engraving, which interacts differently with softer materials and may result in subtler finishes. To better understand the issue and explore a resolution, we kindly ask that you share clear photos of the received product. This will help our team assess the engraving quality and work with you toward the best possible outcome. Your feedback has already been shared with our product team, as part of our ongoing commitment to improving both print clarity and customer experience. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center 9https://www.vistaprint.ca/customer-care/help-center/) for assistance. Thank you again for your understanding and for giving us the chance to make this right. We’re committed to ensuring your satisfaction and appreciate your continued trust.