Thank you for your review. We understand your concern and regret that the text on the ballpoint pens is nearly impossible to read. The printable area on this pen is limited to a 0.28" x 3.54" placeholder, and the very small height can restrict readability, especially when design includes tiny text. We recommend revising the design to better maximize the available width so the text can be scaled more effectively. We are here to help with design recommendations or adjustments if needed for a courtesy replacement. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.