We’re sorry to hear that the quality of the Paragon Metal Ballpoint Pens did not meet your expectations, and we regret any inconvenience you experienced while seeking support. We’d be happy to look into your concerns further and will make sure your feedback is shared with the relevant team for review. On a positive note, we’re pleased to see that you reached out to our customer care team and that they responded promptly and took the appropriate steps to assist you. We hope to offer you a much smoother experience moving forward.