Nash Pen-Stylus

We apologize that the logo and text did not turn out as clearly as expected. Upon review, it appears that the design was not adjusted to use the full bleed area of the printing space, which may have affected the visibility and size of the logo. We have noted these adjustments for any future reorder to help improve the final result. We also apologize that the dual-color text option was not included as intended. Not only that, but we appreciate you sharing this feedback, as it helps us improve the design experience. If you need any further assistance or have any questions, please don’t hesitate to reach out. We’ll be happy to help.

We’re glad to hear that you were happy with the pen quality and the quick service, and we appreciate you bringing the printing issue to our attention. If you could send us some images of the affected items, we’d be happy to review them and look into this further to find a suitable solution. We truly appreciate your understanding and are committed to making this right. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/.

We're sorry to hear that there was an error on the pens ordered and can understand your disappointment. In reviewing your account, we're seeing that you were able to get the matter addressed when our customer care team was contacted.