Thank you for your feedback. We’re glad to hear the grip was comfortable, but we regret that the ink quality didn’t meet your expectations. This is not a common experience with this product, and we’d like to look into it further. Please reply to this email with a photo of the issue for reference. Your input will also be shared with our product team for review.

Thank you for sharing your feedback. We’re glad to hear the pens write well, but we’re sorry to learn that they’re falling apart too easily—that’s certainly not the quality we aim to provide. Upon checking, we see that the pens were ordered over a year ago. While we always recommend reaching out to us as soon as possible for any concerns so we can provide a timely resolution, we’d still like to take a closer look. Could you please share photos of the pens showing the issue? We’ll review them and see what we can do to help. Looking forward to your reply.

To streamline your request, we’ve consolidated your concerns regarding the Nash Pen. Please reply to the initial email sent, and we’ll be happy to assist you further.