We regret to hear that the Mercury Soft-Touch Stylus Pen does not write well. We want to assure you that this is not typical. To help us assist you more effectively, please reply to this email with photos displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

We're so glad to hear that you think the pens are beautiful and that you're happy with how they look for your marketing. We are, however, sorry to hear that you don't love the ink and that it has a heavy feel, making you avoid using them. That's definitely not the experience you should be having. The Mercury Soft-Touch Stylus Pen is designed to have a super-smooth black gel ink for an easy, comfortable writing experience. We want to look into this for you. To help us understand the scope of the issue, could you please confirm the total number of pens that have this heavy ink feel? We look forward to making this right for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.